PICKGET / SUPPORT
Support
Help and information for Pickget products.
Contact us
Email [email protected] with your device, operating system, app version and a description of the issue. Never include passwords or payment card numbers.
Where can I download Pop Pocket?
We are preparing Pop Pocket for Android and iPhone. Official store links will appear here when available.
Do I need an account?
The current app does not require a separate account. Settings, play records and saved combinations stay on your device. They do not automatically transfer to a new device.
I cannot hear sounds or feel vibration.
Check the app’s sound and vibration settings and your device’s media volume. Bluetooth audio can affect sound latency. Vibration support varies by device and environment.
How do purchases and restoration work?
In versions offering paid products, check the price and contents before purchasing. Use Restore Purchases for eligible products bought with the same store account. Purchases do not transfer between Android and iPhone. Request refunds through the store where you purchased; for unresolved issues, email support with the order reference and a description.
How can I delete my data?
Clear the app’s storage in your device settings to remove local settings and records. This cannot be undone. Email us to request deletion of support correspondence. Manage any operating-system backups separately in your device’s backup settings.
Does resetting device records delete purchases?
No. Settings → Reset device records resets only combinations, settings and play records on this device. It does not cancel purchases or ad-removal entitlements. Contact [email protected] about personal information processing or deletion. No member-account closure is needed because no separate account is created.